This page explains how to delete the data associated with the Hotel & BnB TV Launcher (package com.hotel.bnb.smart.hospitality.tv.launcher) and its Dashboard at hoteltvapp.com, both developed by Smartago LLC.
What is stored, and where
- Your Host account (the sign-in you created at hoteltvapp.com) and everything under it: your properties, the televisions you linked, the settings and house information you entered for them, and any guest details you typed for a stay.
- Each linked television: an anonymous device ID, its model, App version, room label, push-notification token and last-seen time.
- Technical records on our servers: the App’s activation record (random device ID, version, model, country/language), diagnostic reports, optional settings backups, and any feedback you sent from inside the App.
Delete part of it yourself, right now
- Unlink or remove a television — in the Dashboard, open the device and choose Remove. Its record and everything sent to it are deleted.
- Clear a television — on the TV, uninstall the App or clear its data in the Android settings. The launcher’s local settings are removed immediately.
Delete your whole account and all associated data
- Send an email to support@smartago.net from the email address of your Host account (or, for phone sign-ins, include that phone number).
- Use the subject line: “Data Deletion Request: Hotel & BnB TV Launcher”.
- Tell us whether you want everything deleted (account, properties, televisions, backups, feedback) or only specific items.
We verify that the request comes from the account holder, then permanently delete the account and all data listed above. Deletion is completed within 30 days and cannot be undone; televisions linked to the account stop receiving settings and return to their factory home screen at their next start.
Guest information
Guest details shown on a room’s television (name, stay dates, Wi-Fi details) are entered by the property that hosts you. Please direct requests about that information to the property; we delete it when the property removes it or deletes its account.
What is kept after deletion
Nothing that identifies you. Anonymised diagnostic statistics that cannot be linked back to an account or device may be retained.
Questions: support@smartago.net · Privacy Policy